Frequently Asked Questions

What bills should I expect to receive if I have a procedure at the CDH Endoscopy Center?

Important billing information

Please be aware that you will receive at least two (2) billings for your procedure today. One will be from the Center for Digestive Health and is your doctor’s charge for performing your procedure (green bill).  The other bill will be from CDH Endoscopy Center(blue bill) and is for the use of the facility. These bills look very similar, but are two separate charges.

If you have a biopsy today, you will also receive a bill for pathology services.  Please contact the number on that bill with any billing questions regarding lab charges.

If you have anesthesia today you will also receive a bill from Eastside anesthesia.  Please contact the number on that bill with any billing questions regarding anesthesia.


I am out of my medications, how do I get a refill?

In order to refill your prescriptions, please contact your pharmacy and have them send a refill request through E-prescribe (requests by computer) and we will refill it within 72 hours.  Please allow adequate time for this process.


My doctor referred me to your office.  What do I do now?

If you are having digestive problems, you can either request an appointment through this website or call the main office at 440.953.1899.

If your primary care physician referred you for a screening colonoscopy, then you can call 440.953.8568 and someone can help you through the process of scheduling a procedure without an office visit.


How do I get my records?

In accordance with state and federal regulations, we must have record requests in writing.  The request needs to include the date of the request, your name, date of birth, name of physician you see here, name/address/fax number of the physician to whom you need your records sent, and your signature.  You can fax the request to 440-953-9281 or mail it to 34940 Ridge Rd Suite B, Willoughby, OH  44094.  Please allow 7-10 business days for the request to be completed.


What should I bring to my appointment?

For all patients new and returning, - in accordance with state, federal, and insurance regulations -  you must bring your photo ID, insurance cards, and copay to every visit.  In addition, please bring a complete list of your medications, even if you are a returning patient, as we need to go over those at each visit.

If you are new to our practice, you can access the required paperwork through the “forms” section on this website.  Please print them out and complete them prior to your appointment.  If you cannot print them out, please contact our office and we will gladly mail them to you.


Do I have to pay my copay, even after I just had a procedure?

Yes.  The procedure that you have with us is not viewed as a surgical procedure and therefore is not included under a “global” option with your insurance.  This is the policy of your insurance company and as such, we cannot change it.  Copays are due at the time of your visit.  For your convenience, we accept cash, checks, Master Card, Visa, and Discover.  If you are unable to make your copay, we will gladly reschedule your appointment to accommodate you.


How do I get to the office?

Click on the “directions” tab on the home page and the directions are there from all points on the map and to each of our satellite offices.


What if I need to cancel my appointment?

Kindly contact us at least 24 hours prior to your scheduled appointment time and 48-72 hours prior to your scheduled procedure time so that we can accommodate another patient.  If you fail to keep an appointment without first cancelling, you may have difficulty re-scheduling the appointment.  If you must cancel an appointment or procedure, please call 440.953.1899 during regular business hours or leave a message with our answering service.